AHA to CMS: Reconsider adding new survey to CAHPS program
AHA News Now
Mar 26, 2013
The Centers for Medicare & Medicaid Services should reconsider plans to add a new survey regarding patient experiences with hospital outpatient surgical departments and ambulatory surgical centers to the Consumer Assessment of Healthcare Providers and Systems program, AHA yesterday told the agency. “We are concerned that the CAHPS program already includes multiple overlapping survey tools creating confusion about how to assess the patient experience across multiple care settings, as well as excessive survey administration burden,” wrote AHA Vice President and Deputy Director of Policy Ashley Thompson in response to a CMS request for information. “Instead of a separate survey, CMS should incorporate a small number of supplemental survey questions targeted at facility-level issues for ASCs into an existing CAHPS survey.” In addition, AHA urged CMS to allow lower cost survey administration options to mitigate the financial burden of surveying and enhance existing CAHPS surveys by reassessing how scores are adjusted for the severity of patient illness.