Online access to medical records may increase use of services

AHA News Now

Patients who have online access to their medical records and clinicians use more clinical services than patients who do not, according to a study at Kaiser Permanente Colorado reported in today's Journal of the American Medical Association. "In the year following activation, members with such access had increased rates of office visits, telephone encounters, and acute care services compared with a matched cohort of members without online access," researchers at the integrated health care delivery system found. "…If these findings are evident in other systems, health care delivery planners and administrators will need to consider how to allocate resources to deal with increased use of clinical services."

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